What: Learn the DEAR MAN technique, a proven strategy for enhancing communication and maintaining positive relationships. This video highlights the importance of assertive communication, specifically focusing on how to respectfully decline requests.
Benefit: Mastering DEAR MAN promotes more effective workplace interactions, leading to improved work practices and heightened patient safety by empowering you to communicate needs and limits clearly and effectively.
Brown, Yu, M., & Etherington, J. (2021). Listening and interpersonal communication skills as predictors of resilience in occupational therapy students: A cross-sectional study. The British Journal of Occupational Therapy, 84(1), 42–53. https://doi.org/10.1177/0308022620908503
Dietl, Derksen, C., Keller, F. M., Schmiedhofer, M., & Lippke, S. (2023). Psychosocial Processes in Healthcare Workers: How Individuals’ Perceptions of Interpersonal Communication Is Related to Patient Safety Threats and Higher-Quality Care. International Journal of Environmental Research and Public Health, 20(9), 5698–. https://doi.org/10.3390/ijerph20095698